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BUSINESS PROCESS & OUTSOURCING

All our customer care executives are first short listed by the Client before they are put on the BPO services for our Clients. After this, each of them goes through a rigorous training to fully understand your selling pitch, products, offerings and company background. Once they finish the training successfully, only then are they put on your assignments.

Customer Care (Inbound/Outbound)

We provide our Clients with an exceptional customer service center to handle all Customer service related calls and queries whether on phone, or through Email, or chat. For each client, we create a customer service program that suits the requirement - whether only one resource is needed, or require hundreds of people on a fixed-hours basis, or 24 X 7 and 365 days basis. With us you never have to pay for certain minimum hours or seats.We deploy our fully trained Customer care executives based on your requirements for the duration you require.

Product & Technical Support

We can provide trained and skilled technical people to provide round-the-clock presence for your Product and Technical support lines.

Telemarketing

We employ highly motivated MBA graduates, and train them with our unique training procedures to grow and support your Tele Sales and Marketing campaigns. Our staff provides full-spectrum services for target interaction with potential customers for prospecting, generating interest in products/services, up-sell/cross-sell/promote to existing or new customers.

IT Help Desk

We can place fully trained technical executives to create always-on virtual Help desk for your enterprise needs. This includes, trouble-shooting, remote installation/patching and walk-through for your employees/customers with their specific IT issues.

Data Entry & Processing

Our high-speed Data entry and processing staff can enter/transcribe your raw data, forms, excel sheets or from other sources of data (graphics, text, audio, video, etc).

We can convert your data sources from one format to another, port databases from one format or environment to other and similar services. Some of our Data Entry/Processing services include:

Data Entry from
    - Internet data sourcing (raw or formatted)
  - Electronic documents (eg. Word, PDF, Excel, Access etc)
  - Paper/Books with highest accuracy and fast turn around time
  - Images (in any format)
  - Audio/Video
 
Data Entry from Business Transaction Data entries (Sales/Purchase/Payroll)
Data entry of E-Books/Electronic Books
Keying for Yellow/White pages
Data Capture, Collection and Conversion
Business Card Data Entry into any Format
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